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User Profiles

1. How do I manage my profile account?
2. How do I downgrade from an administrator user to a regular user?
3. How do I create a new user account (administrator, regular, public, client)?
4. How do I manage a user profile (administrator, regular, public)?
5. How do I view all users (administrator, regular, public) in fixx?
6. How do I find a specific user?
7. How do I disable a user account (administrator, regular, public)?
8. How do I disable a client account?
9. How do I delete a user account (administrator, regular, public)?
10. How do I delete a client account?
11. How do I give a non-administrator user (regular, public) administration rights for a project?
12. How do I manage a client profile?
13. How do I view all clients in fixx?
14. How do I assign a project to a client?

If you have general questions about user profiles or require further assistance then please read our troubleshooting section.

User Profiles

How do I manage my profile account?

You are able to manage all of your profile settings in this section.

1. Click the 'profile' text at the very top of the screen.
2. A form will now appear consisting of 4 sections.
3. The first section is consists of your main account details. Enter your 'First name', 'Last name' and you must provide a 'Username' and 'E-mail'.
4. The second section will enable you to change your password. Enter your new 'Password' and then confirm it by entering it again.
5. The third section is 'Optional Information', it is upto you whether you want to provide an 'OpenID', Phone number or Web-site or blog for your profile.
6. Click on the 'Save profile changes' button.
7. It is optional to provide a photograph for your profile. If you choose to do so then browse for the image and then click on the 'Upload photo' button.

How do I create a new user account (administrator, regular, public, client)?

This section describes how to add a user in fixx so that they can particpate in fixx.

1. Click the 'Administration' tab situated along the top of the screen.
2. Click the 'Users' tab in the sub-navigation.
3. Click the 'Create new user' button situated in the right panel of the screen.
4. A form will now appear. Firstly type in a 'Username' for the user as well as provide an 'Email' address.
5. Now enter a 'Password' for the user and then confirm it by entering it again.
6. Now select the 'Type of user' you would like this new user to be from the list provided - 'administrator', 'regular', 'public' and 'client'. To understand more about the different user roles in fixx then please click here
7. It is also optional to provide a 'First name', 'Last name', 'Phone number' and a 'Web-site or Blog' address for the user.
8. Click the 'Create new user' button. The new user will be saved and added to fixx.

How do I downgrade from an administrator user to a regular user?

This section describes how to downgrade your user account to a regular account.

Note: you can only downgrade yourself - you cant downgrade other admins, if you want to become admin again you will have to contact another administrator to do this.

1. Click the 'Administration' tab situated along the top of the screen.
2. Click the 'Users' tab in the sub-navigation.
3. Click on the name or picture of your profle.
4. A form will now appear. Underneath this form there will be a check box titled 'Downgrade me to a normal user'.
5. Click on the 'Update' button.

How do I manage a user profile (administrator, regular, public)?

This section describes how to manage a user profile.

1. Navigate to the user profile which you would like to edit. Click here to find out how to do this.
2. Click on the name or picture of this profile.
3. A form will appear which will consist of pre-filled fields containing the already stored details. Edit the required fields.
4. Click the 'Update' button. The user profile will be saved with this new data.

How do I view all users (administrator, regular, public) in fixx?

The section will describe how you can view all users profiles in fixx.

1. Click the 'Administration' tab situated along the top of the screen.
2. Click the 'Users' tab in the sub-navigation.
3. A list of user profiles will appear.

How do I find a specific user?

This section will describe how you can find a specific user in fixx.

1. Click the 'Administration' tab situated along the top of the screen.
2. Click the 'Users' tab in the sub-navigation.
3. There is a search box situated in the main view with a 'Find user(s)' button. Enter your keywords (username, etc) into this box and click on the 'Find user(s)' button.
4. A new view will appear displaying the results of your search.

How do I disable a user account (administrator, regular, public)?

This section describes how to disable a user account so that they are inactive from fixx and cannot participate in fixx.

1. Navigate to the user which you would like to disable the account of. Click here to find out how to do this.
2. Click on the name or picture of this user.
3. A form will appear which will consist of pre-filled fields containing the stored data.
4. In the right panel of the screen, there are a list of actions for the user. Click on the 'Disable account' text.
5. A confirmation message will appear at the top of the form notfiying you that the account has been disabled.
6. The 'Disable account' text will now change to 'Enable account'.
7. To enable this account at any time follow these steps again and click the 'Enable account' text.
8. A confirmation message will appear at the top of the form notfiying you that the account has been enabled.

How do I delete a user account (administrator, regular, public)?

This section describes how to delete a user from fixx.

1. Navigate to the user which you would like to delete from fixx. Click here to find out how to do this.
2. Click on the name or picture of the user which you would like to delete.
3. A form will appear which will consist of pre-filled fields containing the stored data.
4. In the right panel of the screen, there are a list of actions for the user. Click on the 'Delete' text.
5. The user will now be removed from fixx.

How do I delete a client account?

This section describes how to delete a client from fixx.

1. Navigate to the client which you would like to delete from fixx. Click here to find out how to do this.
2. Click on the name or picture of the client which you would like to delete.
3. A form will appear which will consist of pre-filled fields containing the stored data.
4. In the right panel of the screen, there are a list of actions for the client. Click on the 'Delete' text.
5. The client will now be removed from fixx.

How do I give a non-administrator user (regular, public) administration rights for a project?

This section describes how you change a users profile to an administration role in fixx.

Note: You can only upgrade a regular user in fixx.

1. Navigate to the user which you would like to upgrade to administrator.
2. Click on the name or picture of the user which you would like to upgrade.
3. A form will appear. Underneath this form there will be a check box titled 'Upgrade to Administrator'.
4. Click on the 'Update' button.

How do I manage a client profile?

This section describes how to manage a client profile.

1. Navigate to the user profile which you would like to edit. Click here to find out how to do this.
2. Click on the name or picture of this profile.
3. A form will appear which will consist of pre-filled fields containing the already stored details. Edit the required fields.
4. Click the 'Update' button. The user profile will be saved with this new data.

How do I view all clients in fixx?

This section describes how to view a list of all of the client profiles in fixx.

1. Click the 'Administration' tab situated along the top of the screen.
2. Click the 'Clients' tab in the sub-navigation.
3. A list of client profiles will appear.

How do I assign a project to a client?

This section enables you to add clients to a project, this will allow the client to view projects and issues and monitor them and participate.

1. To add a client, select the one you want from the available list
2. Click the 'Add' button next to this field. The client will now be saved and associated to the project.

If you have any queries or you cannot find the help which you need, then please go to our support page where you will find out how to contact us.