hedgehog lab Bug Tracking, Defect Tracking, and Issue Tracking software for the enterprise.

This section provides all of the general questions which you may have about fixx.

Projects

  1. Is there a limit to how many issues a project can have?
  2. Is there a limit to how many projects which you can have in fixx?
  3. Can I add more than one client to a project?
  4. What does archiving a project mean?
  5. Can I remove a project from the archives?
  6. Can I delete a project?
  7. Can I amend the priorities of issues?
  8. Can I amend project settings?

Issues

  1. How will tagging issues benefit me?
  2. If a user has issues assigned to them which are overdue, will they be notified?
  3. Can I assign more than one user to an issue?
  4. Can I assign other users to watch an issue?
  5. Is there a file size limit on uploads?

User Profiles

  1. Is it possible to have multiple administrators for a project?
  2. Can I contact a user / client through fixx?
  3. Can I hide time logs from clients and anonymous users?

Other features

  1. How will the searching facility benefit me?
  2. How will the history feature benefit me?
  3. How will the filtering feature benefit me?
  4. What is roadmap?
  5. Can I enforce users to log time?
  6. Is it true that I can send notifications through Twitter?

If you have any other issues or require further assistance then please read our troubleshooting section.

Projects

Is there a limit to how many issues a project can have?

Just like the unlimited amount of projects, there are no restrictions to the number of issues which a project can store. This means you can have as many bugs, tasks, etc as required.

Is there a limit to how many projects which you can have in fixx?

The great thing about fixx is that there is no limit to the number of projects you can have, this means you can create as many as necessary.

Can I add more than one client to a project?

Yes, we realise that it is important for clients to monitor the progress of projects and get involved, so you are able to add as many clients as necessary to a project.

To understand how to do this then please click here

What does archiving a project mean?

Archiving a project in fixx is a very beneficial feature if you want to stop working on a project. This simply means that the project is no longer active and will be frozen so that it and all of its assigned issues cannot be amended or changed in any way. This means that you do not have to worry about any due issues, etc as it will not appear on the dashboard or elsewhere else in fixx until it is activated. This is particularly useful if a project has been put on hold for some time, etc.

To understand how to archive a project then please click here

Can I remove a project from the archives?

Yes, you can activate a project which has been archived so that you can continue working on it. This is just as simple as archiving a project.

To understand how to do this then please click here

Can I delete a project?

No, once a project has been created it will be stored permanently in fixx. This is because a project may have numerous dependencies attached to it, such as issues, comments, and logged time. Once a project is deleted then all of these associated attributes will be permanently removed if a project is deleted.

If you decide that a project is complete or you no longer need to work on it, then you can archive it to freeze it from any activity. This means that you can refer to it in the future if required and all of its data will be stored with it.

Can I manage the priorities of issues?

Yes, you can manage the priorities of all issues in fixx by editing and re-arranging the order of importance for them to suit your requirements. These priorities determine the importance of issues for each project, for example 'blocker' being the most important issue and 'minor' being the least important. There are only a set 5 priorities which you can have in fixx.

To understand how to manage these priorities then please click here

Can I amend project settings?

Yes, there are various different settings for a project which you can manage, such as project versions, issue types, etc.

To understand more about these different settings then please browse through our Project How to's

Issues

How will tagging issues benefit me?

Tagging issues with relevant keywords to the topic of the issue will aid the searching facility of fixx to return better results when users search for issues relating to a certain subject.

To understand how to tag issues then please click here

If a user has issues assigned to them which are overdue, will they be notified?

When a user logs into fixx they are automatically presented with the dashboard and there is a section on here titled 'My Overdue Issues' which the user can view to see any issues which are overdue for them to manage.

To understand more about the dashboard then please click here

Can I assign more than one user to an issue?

No, you can only assign one user to an issue at a time.

Can I assign other users to watch an issue?

No, you can only assign yourself to watch an issue, you cannot force other users to watch issues. If you wish for a user to watch an issue then you can notify them by contacting them referencing the issue number and then it is up to them to watch the issue.

Is there a file size limit on uploads?

Yes, the maximum file size limit on uploads is 10MB.

User Profiles

Is it possible to have multiple administrators for a project?

Yes, you can have multiple administrators in fixx if you have a commercial license. It is really easy to set up - go to the user profiles help section to guide you on how to do this.

Can I contact a user / client through fixx?

Yes, to do this you must navigate to the clients profile where there is an option to email them.

To understand more about finding user and client profiles then please click here

Can I hide time logs from clients and anonymous users?

Yes, you can hide time logs for a project and it is really simple to do.

To understand how to do this then please click here

Other features

How will the searching facility benefit me?

The search facility in fixx is a great tool to use when you want to find an issue. You can use specific keywords to find related issues, this is why tagging with relative words is extremely useful. You can also type in the issue number so that you can go direct to that issue as well.

How will the history feature benefit me?

The history feature is a great attribute of fixx and is provided by a link which is situated in the bottom right corner of the screen. When working with fixx it automatically stores a record of the previous actions which you have done so that you can view them and go back to a previous action at anytime during a session.

For example:

Say you edited an issue and then moved onto another view with another issue or a project but you have now decided that you would like to go back to the first issue which you were working on. Then you can use this feature to take you back to it by clicking on the action.

How will the filtering feature benefit me?

The filtering feature is extremely beneficial for customising how you view all of the issues in fixx. When you first install fixx there are already three filters set up for you to use. These are:

  • All open issues
  • Assigned to me
  • Watching

There is the option to add more filters to fixx so that you can customise how you view issues, for example you may want to view issues by a project, or by a user.

To understand how to set up these filters then please click here

What is roadmap?

The roadmap feature in fixx is a great way of viewing what issues remain to be resolved for the current version of a project. It will also display all of the previous versions so you can view the issues for those too.

To view the roadmap for a project, go to the administration section and select the project you want to view and then click on the roadmap link.

Can I enforce users to log time?

Yes, you can enforce users to log time on projects. To do this you need to edit the project settings and check the box which says "force users to log time".

Is it true that I can send notifications through Twitter?

Yes, you can set up to receive notifications through twitter from fixx. To do this go to the administration section then general settings, set up your twitter account and save.

If you have any queries or you cannot find the help which you need, then please go to our support page where you will find out how to contact us.