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Beth DeWolfe

27 Jul, 2010 08:08 PM via web

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How do I put an already open ticket under a filter?

1. Support Staff 2 Posted by Craig Tweedy on 27 Jul, 2010 08:32 PM

   

   Hi Beth,

   Filters are dynamic, if you have a Filter A which lists all open issues in Project B, adding an issue to Project B will cause that issue to show in Filter A.

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2. 3 Posted by Beth DeWolfe on 27 Jul, 2010 08:49 PM

   

   so how to I add the ticket that is already added to a project to show in the filter?

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3. Support Staff 4 Posted by Craig Tweedy on 27 Jul, 2010 08:59 PM

   

   Hi Beth,

   Tickets are automatically added to filters. You cannot manually add a ticket to a filter. If the filter does not automatically update to show the ticket, then that ticket does not fall within the rules that you set on the filter.

   For instance, if I had two filters, one to show all tickets in Project A, in version 1, and one to show all tickets in Project A, in version 2, and added a new ticket in Project A, in version 2, the version 2 filter would automatically update to show that ticket.

   Hope this clears this up for you.

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4. Sarat Pediredla resolved this discussion on 23 Aug, 2010 11:30 AM.

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